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Business Partner description
| Chordiant Software, Inc.
Chordiant Software, Inc.
20400 Stevens Creek Blvd
Suite 400
Cupertino, CA 95014-2217
United States
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| Partner Type: | Consultant or Systems Integrator
Education Provider
ISV
Service Provider |
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Overview *
Chordiant solutions and services help major enterprises around the world deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx™) solutions blend insight with agile business strategies and decisions to uniquely understand the customer's behavior. This deeper understanding develops a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. Chordiant enables enterprises across the industrial spectrum - including retail banking, card services, lending, insurance and telecommunications
Solutions and Services *
Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center provides real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers. Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow enterprises to preempt and satisfy customer demands as profitably as possible. Active decision management enables highly effective "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior. Chordiant Decision Management for Basel II—provides a well-defined process that does not require formal training in statistics to develop, analyze, document, deploy and monitor highly predictive and reliable rating models for risk management. Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users. Chordiant Retail Channel—transforms retail outlets into customer-focused service and fulfillment centers using real-time data and automated processes to streamline common tasks, such as account activation, resolution/dispute handling and new product offerings. Chordiant Enterprise Platform—automates the end-to-end business processes associated with device activation, provisioning and ongoing real-time customer service management. Chordiant solutions reuse rather than replace existing business processes and integrate with leading back office systems in a scalable system for the secure management of h
| Relationship Contact Information |
Information not available
Developer/ISV
ISV Strategic Alliance
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| Products and Technologies |
Information not available
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Banking
Banking - Global Customer Management
Computer Services
Prepackaged Software
System Integration
Financial Markets
Healthcare
Integrated Healthcare Systems / Hospitals
Insurance
Insurance Carriers - Life Asset Management (L AM)
Media & Entertainment
Professional Services
Business Services
Retail
Telecommunications
Travel Transportation
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| Certifications/Validations |
Information not available
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Information not available
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| Product Areas Supported * |
Information not available
Service-oriented architecture
Information not available
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| Hardware Platforms Supported * |
IBM eServer iSeries
IBM eServer pSeries
IBM eServer xSeries
IBM eServer zSeries
IBM PowerPC Microprocessors and Cores
Intel Based PC
| Operating Systems Supported * |
AIX
Linux
MACOS
WINDOWS
ZOS
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* These items have been self-proclaimed by the partner. IBM has not verified the information and IBM is not responsible for the correctness of the information.
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